Our standard cancellation policy:
For multi-day holidays:
If you wish to cancel your booking more than 90 days before departure, you will only forfeit your deposit.
All cancellations within 90 to 60 days before departure, you will forfeit 25% of the total cost.
All cancellations within 60 to 30 days before departure, you will be refunded 50% of the total cost.
All cancellations made within 30 days of departure, you will not be entitled to any refund.
For day experiences:
If you wish to cancel your booking more than 14 days before departure, you will receive a full refund.
All cancellations within 14 to 7 days before departure, you will be refunded 50% of the total cost.
All cancellations made within 7 days of departure, you will not be entitled to any refund.
Our Covid-19 cancellation policy:
Should you be unable to travel due to the following reasons, we will work to either find a suitable date to postpone to and if one cannot be found then a full refund will be offered.
- Denied Outbound Travel: Your country’s governing bodies have advised against all but essential travel to your destination due to Covid-19.
- Denied Access: The experience location’s governing bodies have denied access to the destination due to Covid-19.
- Service Closure: The experience is unable to be provided due to local government orders restricting activity due to Covid-19.
Notice of cancellation:
All cancellations must be submitted in writing by email to email@example.com, along with your booking reference and reasons for cancellation.
It will be assumed that a customer wishes to travel on the booked experience, regardless of any restrictions put in place, unless we receive a cancellation request in writing. Failure to notify us will result in the service being non-refundable.
For any scenarios not detailed above, our standard cancellation terms apply. Our full Terms & Conditions can be read here.